The candidate and/or the candidate's parent/guardian will be allowed to view the script of the candidate concerned, if the candidate, after having requested a re-mark, is still dissatisfied with the result provided, a written motivation must be submitted to the Head of Department by the candidate concerned, explaining why he/she considers a viewing of the script necessary. If the Head of Department is convinced that the reasons provided are valid and plausible, the candidate and/or the candidate's parents/guardian will be allowed to view the script to confirm the following:
| (a) | The script belongs to the candidate concerned |
| (b) | The script has been marked completely |
| (c) | All parts of the script are intact |
Viewing of scripts will therefore only be allowed under the following conditions:
| • | The request to view scripts will only be accepted after a re-mark and a re-check of the script have been carried out |
| • | An application to view the script must be made in writing to the Head of Department within thirty days of the release of the re-mark results, providing clear reason(s) for the request |
| • | The script will be viewed in the presence of an examination official and may not be removed from the viewing room |
| • | A request for the script to be remarked by an outside examiner will not be accepted |
| • | No other document, except the script of the candidate, will be allowed in the room where the viewing takes place |
| • | An administrative fee, as determined by the Minister in consultation with the MECs of the provinces, will be levied for the viewing of scripts |
| • | The candidate and/or the candidate's parents/guardian will be given a period of seven days to lodge any complaint on the basis of the viewing. The provincial education department will respond to this complaint with a final decision on the matter. |
| • | The procedure to be followed in the viewing of scripts must be determined by the provincial education department. |
