Civilian Secretariat for Police Service Act, 2011 (Act No. 2 of 2011)RegulationsCivilian Secretariat for Police Service Regulations, 2016Chapter 5 : Complaints16. Receipt of Complaints |
| (1) | The Secretary or a head of a provincial secretariat may receive complaints relating to poor performance by the police service from— |
| (a) | the Minister or the relevant MEC; |
| (b) | the national Portfolio Committee on Police or a provincial Standing Committee on Police; |
| (c) | the Independent Police Investigative Directorate; |
| (d) | the Office of the Judge for Complaints relating to the Directorate for Priority Crime Investigation; |
| (e) | a member of the public, a group of persons, body or organisation ; |
| (f) | any other organ of state; or |
| (g) | a member of the police service. |
| (2) | Any complaint received must be dealt with in accordance with this Chapter. |
| (3) | The complaints include any service delivery complaints that may be referred to the Civilian Secretariat by the Independent Police Investigative Directorate in terms of section 35(6)(b) of the Independent Police Investigative Directorate Act, 2011 (Act 2011). |
| (4) | The National Commissioner must ensure that any complaint, which was referred to him or her by the Secretary following the referral of a complaint by the Minister or a Committee of Parliament, is assessed and reported on within a reasonable period. |
| (5) | The Secretary may also cause individual complaints from members of the public relating to poor performance by the police service to be referred to the National Commissioner for attention. |
| (6) | The quarterly report of the Secretariat must include an assessment of the ability of the police service to receive and deal with complaints against its members. |