Civilian Secretariat for Police Service Act, 2011 (Act No. 2 of 2011)RegulationsCivilian Secretariat for Police Service Regulations, 2016Chapter 5 : Complaints21. Assessing the ability of police service to deal with complaints |
| (1) | The Secretary must ensure that an assessment into the ability of the police service to deal with all complaints made against the police service or members is conducted on a quarterly basis. |
| (2) | In conducting an assessment and monitoring of the ability of the police service to receive and deal with complaints against its members as contemplated in section 6(1)(j) of the Act, the Civilian Secretariat shall be furnished with the following information by the Head of Division: SAPS responsible for dealing with complaints— |
| (a) | access to systems that are in place to record, categorise and manage all complaints received; |
| (b) | access to the police service complaints database; |
| (c) | policies relating to the management of complaints; |
| (d) | monthly reports on the management of complaints received; |
| (e) | statistics relating to all complaints received, complaints disposed of and complaints that are pending; |
| (f) | reasons for any failure or delay in dealing with a complaint; |
| (g) | measures taken by the police service to institute measures to reduce or address the factors that give rise to a justified complaint; and |
| (h) | any other information that the Secretary may require. |
| (3) | The Head of Division referred to in sub-regulation (2) must provide the information to the Secretary within ten days of being requested to do so. |
| (4) | The Secretary must ensure that a report is compiled on the ability of the police service to deal with complaints including, but not limited to, any systemic matter that constitutes an abuse of power, impropriety or prejudice to any person or community that lodged a complaint. |
| (5) | The report referred to sub-regulation (4) may recommend appropriate remedial action on any gaps or failures by the police service to deal with complaints. |
| (6) | The Secretary must ensure that the report referred to sub-regulation (4) submitted to the Minister on a bi-annual basis. |