Community Schemes Ombud Service Act, 2011 (Act No. 9 of 2011)

Chapter 2 : Community Schemes Ombud Service

21. Staff of Service
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(1)The Board must determine the staff establishment necessary to enable the Service to perform its functions.

 

(2)        The chief ombud must, for each regional office established, appoint—

(a)        an ombud and a deputy ombud with—

(i)        suitable qualifications and experience necessary to administer that office under the supervision of the chief ombud; and

(ii)        suitable expertise in and understanding of community scheme governance and disputes; and

(b)        full-time and part-time adjudicators with—

(i)        suitable qualifications and experience necessary to adjudicate disputes under the supervision of an ombud or deputy-ombud; and

(ii)        suitable qualifications and experience in community scheme governance; and

(c)        full-time and part-time conciliators with—

(i)        suitable qualifications and experience necessary to conciliate in disputes under the supervision of an ombud or deputy-ombud; and

(ii)        suitable qualifications and experience in community scheme governance.

 

(3)The employees contemplated in subsections (1) and (2) are appointed subject to the terms and conditions determined by the chief ombud within the financial limits determined in accordance with a human resource policy approved by the Minister, which policy may make provision for non-pensionable allowances for employees.

 

(4)The chief ombud must determine and supply each employee with a copy of the code of conduct, applicable to all members of staff of the Service and justiciable for purposes of disciplinary proceedings, to ensure—
(a)compliance with any applicable law;
(b)the effective, efficient and economical use of the resources of the Service; and
(c)the promotion and maintenance of a high standard of professional ethics.

 

(5)A person in the employ of the Service becomes a member of the Government Employees’ Pension Fund contemplated in section 2 of the Government Employees Pension Law, 1996 (Proclamation No. 21 of 1996), and is entitled to pension and retirement benefits as if that person were in service in a post classified in a division of the public service.

 

(6)Staff from public entities reporting to the Minister may be employed by the Service subject to the provisions of the Labour Relations Act, 1995 (Act No. 66 of 1995), and the human resource policy referred to in subsection (3).

 

(7)Staff may also be transferred or seconded to the Service from the public service subject to the provisions of the Public Service Act, 1994 (Proclamation No. 103 of 1994), and the human resource policy referred to in subsection (3).