Community Schemes Ombud Service Act, 2011 (Act No. 9 of 2011)Chapter 2 : Community Schemes Ombud Service35. Independence of Service |
| (1) | All Service employees must act independently and impartially in making decisions with regard to the resolution of disputes. |
| (2) | Once an application is referred to an adjudicator, an ombud plays no role in relation to the substance of the dispute or the outcome sought by the applicant. |