Community Schemes Ombud Service Act, 2011 (Act No. 9 of 2011)Chapter 2 : Community Schemes Ombud Service5. Mandate |
| (1) | The Minister must conclude a written mandate with the Service as soon as possible, but not later than six months after the appointment of the Board. |
| (2) | The mandate must— |
| (a) | contain the operational and performance indicators against which the performance of the Service is measured; |
| (b) | contain specific service delivery targets that the Service must attain; and |
| (c) | contain directions regarding the utilisation of any surplus revenue. |
| (3) | The mandate must deal with any other matter that the Minister and the Service may agree on. |
| (4) | The mandate must be reviewed every five years or such shorter period as the Minister may determine. |
| (5) | The mandate must be consistent with this Act and other relevant legislation. |