| 1. | All service providers should be registered on the Compensation Fund claims system in order to capture medical invoices and reports. |
| 1.1 | Medical reports should always have a clear and detailed clinical description of injury. |
| 1.2 | A progress medical report covering a period of 30 days will be required, with an exception where a procedure was performed during that period. |
| 1.3 | Ina case where a procedure is done, an operation report is required. |
| 1.4 | Only one medical report is required when multiple procedures are done on the same service date. |
| 1.5 | Service providers are required to keep original documents (i.e medical reports, invoices) and these should be made available to the Compensation Commissioner on request. |
| 1.6 | Referrals to another medical service provider should be indicated on the medical report. |
| 2. | Medical invoices should be switched to the Compensation Fund using the attached format. - Annexure D. |
| 2.1 | Subsequent invoice must be electronically switched. It is important that all requirements for the submission of invoice, including supporting information, are submitted. |
| 2.2 | Manual documents for medical refunds should be submitted to the nearest labour centre. |
| 3. | The status of invoices/claims can be viewed on the Compensation Fund claims system. If invoices are still outstanding after 60 days following submission, the service provider should complete an enquiry form, W.C1 20, and submit it ONCE to the Provincial office/Labour Centre. All relevant details regarding Labour Centres are available on the website www.labour.gov.za . |
| 4. | If an invoice has been partially paid with no reason indicated on the remittance advice, an enquiry should be made with the nearest processing labour centre. The service provider should complete an enquiry form, W.C1 20, accompanied by the original invoice with unpaid servcies clearly indicated, and submit it ONCE to the Provincial office/Labour Centre. All relevant details regarding Labour Centres are available on the website www.labour.gov.za . |
| 5. | Details of the employee's medical aid and the practice number of the referring practitioner must not be included in the invoice. |
| 5.1 | If a medical service provider claims an amount less than the published tariff amount for a code, the Compensation Fund will only pay the claimed amount and the short fall will not be paid. |
| 6. | Service providers should not generate the following: |
| 6.1 | Multiple invoices for services rendered on the same date i.e. one invoice for medication and a second invoices for other services. |
| 6.2 | Accumulative invoices - submit a separate invoice for every month. |
* Examples of the new forms (W.C1 4/W.C1 5/W.C1 5F) are available on the website www.labour.gov.za
