14. Complaint register
15. Initiating complaint proceedings
16. Declaration of material interest
17. Form of Complaint Referral
18. Answer
19. Reply
20. Amending documents
21. Completion of complaint file
22. Complaint hearings
23. Pre-hearing conferences
24. Other powers of member at pre-hearing conference
25. Settlement conference
26. Initiating consent hearings
27. Consent hearings
