Report 71 Business Practices Committee

4. The Complaint Received

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The activities of JCS and Maharaj came to the attention of the Committee when a consumer who was a member of a timeshare points club ("A"), received a letter from JCS inviting her to join Leisure Club. Leisure Club also operated a timeshare points club. She was informed that she could become a member of Leisure Club at no additional cost and would receive the same number of timeshare usage points as she had with "A". Should she elect to become a member of Leisure Club, the premiums due to "A" would have been paid to Leisure Club. She complained to "A'" and "A", on her behalf, referred the matter to the Time Share Institute of South Africa (TISA). TISA raised the issue with JCS and referred the complaint to the Committee. A concern of TISA was that Leisure Club could not provide evidence that they had registered a property-owning trust.