Consumer Protection Act, 2008 (Act No. 68 of 2008)

Chapter 6 : Enforcement of Act

Part A : Enforcement by Commission

100. Compliance notices

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1)Subject to subsection (2), the Commission may issue a compliance notice in the prescribed form to a person or association of persons whom the Commission on reasonable grounds believes has engaged in prohibited conduct.

 

2)Before issuing a notice in terms of subsection (1) to a regulated entity, the Commission must consult with the regulatory authority that issued a licence to that regulated entity.

 

3)A compliance notice contemplated in subsection (1) must set out—
a)the person or association to whom the notice applies;
b)the provision of this Act that has not been complied with;
c)details of the nature and extent of the non-compliance;
d)any steps that are required to be taken and the period within which those steps must be taken; and
e)any penalty that may be imposed in terms of this Act if those steps are not taken.

 

4)A compliance notice issued in terms of this section remains in force until—
a)it is set aside by the Tribunal, or a court upon a review of a Tribunal decision concerning the notice; or
b)the Commission issues a compliance certificate contemplated in subsection (5).

 

5)If the requirements of a compliance notice issued in terms of subsection (1) have been satisfied, the Commission must issue a compliance certificate.

 

6)If a person to whom a compliance notice has been issued fails to comply with the notice, the Commission may either—
a)apply to the Tribunal for the imposition of an administrative fine; or
b)refer the matter to the National Prosecuting Authority for prosecution as an offence in terms of section 110(2),

but may not do both in respect of any particular compliance notice.