ombud with jurisdiction
in respect of any particular dispute arising out of an agreement or transaction between a consumer and a supplier who is—
a)subject to the jurisdiction of an 'ombud. or a 'statutory ombud', in terms of any national legislation, means that ombud, or statutory ombud; or
b)a 'financial institution', as defined in the financial Services Ombud Schemes Act, 2004 (Act No. 37 of 2004), means 'the ombud': as determined in accordance with section 13 or 14 of that Act;