Correctional Services Act, 1998 (Act No. 111 of 1998)Chapter III : Custody of all Inmates under Conditions of Human DignityPart A : General requirements21. Complaints and requests |
| 1) | Every inmate must, on admission and on a daily basis, be given the opportunity of making complaints or requests to the Head of the Correctional Centre or a correctional official authorised to represent such Head of the Correctional Centre. |
| 2) | The official referred to in subsection (1) must- |
| a) | record all such complaints and requests and any steps taken in dealing with them; |
| b) | deal with complaints and requests promptly and inform the inmate of the outcome; and |
| c) | if the complaint concerns an alleged assault, ensure that the inmate undergoes an immediate medical examination and receives the treatment prescribed by the correctional medical practitioner. |
| 3) | If an inmate is not satisfied with the response to his or her complaint or request, the inmate may indicate this together with the reasons for the dissatisfaction to the Head of the Correctional Centre, who must refer the matter to the National Commissioner. |
| 4) | The response of the National Commissioner must be conveyed to the inmate. |
| 5) | If not satisfied with the response of the National Commissioner, the inmate may refer the matter to the Independent Correctional Centre Visitor, who must deal with it in terms of the procedures laid down in section 93. |