Court officials must, during court proceedings, when interacting with a complainant or a witness—
| (a) | use simple vocabulary and avoid technical terms; |
| (b) | inform or explain to a complainant or a witness any concept or question in a manner appropriate to his or her form of vulnerability, age, maturity and stage of development if the complainant or the witness is a child, or a person's intellectual disability; |
| (c) | give enough detail so that a complainant or a witness understands the information conveyed to him or her; |
| (d) | allow sufficient time so that a complainant or a witness can absorb the information conveyed to him or her; |
| (e) | elicit responses from a complainant or a witness by asking questions in order to ensure that he or she understands the information conveyed to him or her; |
| (f) | ensure that the atmosphere is conducive to participation by a complainant or a witness; and |
| (g) | be sensitive to the needs of a complainant or a witness and the fact that he or she may be confused and may be experiencing anxiety and may feel intimidated. |
