| (1) | A Formation Officer Commanding must consider a grievance against a Unit Officer Commanding after receipt, and if it— |
| (a) | does not comply with the requirements of a grievance; or |
| (b) | if it was not lodged within 90 working days after the occurrence of the official act or omission concerned and no condonation has been obtained, |
in writing inform the member or employee concerned that the grievance cannot be
accepted.
| (2) | If a grievance is not referred to a Formation Officer Commanding in accordance with the procedure contemplated in regulation 10(1), he or she must in writing inform the member or employee concerned that the grievance cannot be accepted. |
| (3) | Subject to subregulations (1) and (2), the Formation Officer Commanding must— |
| (a) | accept, and in writing acknowledge receipt of, each grievance received; |
| (b) | investigate each grievance in order to take a decision within the 10 working days contemplated in regulation 5(b); |
| (c) | obtain the written consent of the secretariat if an extension of time is required; |
| (d) | notify the member or employee in writing, before the expiry of the 10 working days or the extended time, of the decision taken and the reasons for the decision; and |
| (e) | record in a register each grievance received and the decision taken on it. |
