| 1) | Every Community Service Centre commander must ensure that copies of the documentation referred to in paragraph 3(5) (above) are at all times available in the Community Service Centre. |
| a) | telephonically reported to the Community Service Centre or to a radio control unit by the complainant or any other person; or is |
| b) | reported in person to the Community Service Centre by someone other than the complainant, |
the Community Service Centre commander or member receiving the report must endeavour to obtain sufficient information concerning the incident to make it possible to comply with subparagraph (3).
| 3) | If an incident of domestic violence is reported in the manner referred to in subparagraph (2), the Community Service Centre commander or person answering the telephone, must, - |
| a) | without any unreasonable delay, ensure that a police vehicle from the appropriate radio control unit or station is despatched to the complainant to attend to the matter; |
| b) | ensure that the crew of such vehicle is informed - |
| i) | whether any violence or threatened violence is allegedly or has allegedly been involved in the incident; and |
| ii) | who the complainant is. |
| 4) | If a complainant reports an incident of domestic violence in person at the Community Service Centre, the Community Service Centre commander must ensure that the steps set out in paragraph 5(2)(a)-(d) (below) are taken. |
