Electronic Communications Act, 2005 (Act No. 36 of 2005)RegulationsEnd-User and Subscriber Service Charter Regulations, 201610. Electronic Communications Network Monitoring |
| (1) | An ECNS Licensee must monitor its electronic communications network twenty-four (24) hours a day, seven (7) days a week. |
| (2) | The Authority will monitor Quality of Service performance provided by Licensees, at any given time, or on an ad-hoc basis by means of drive tests, walk tests, probes and/or counters. A Network Performance Monitoring System (NPMS) will be used for the purpose of analysing raw network performance data provided by the Licensees in compliance with applicable statute laws including but not limited to RICA and POPIA. |
| (3) | The frequency of the Quality of Service audits referred to in Regulation 10(2), as well as the applicable Licensee(s), the services, parameters, reporting areas and reporting periods that require audits, are at the sole discretion of the Authority, and will not be advertised in advance. |
| (4) | A Licensee shall provide raw network performance data post hoc to the Authority upon request. |
Regulation 10 substituted by regulation 5 of the End-User and Subscriber Service Charter Fourth Amendment Regulations 2023, Notice No. 3207, GG48318, dated 28 March 2023]