Regulations > End-User and Subscriber Service Charter Regulations, 2016

(1)	Subject to regulation (9), an end-user is entitled to a rebate if he/she has not received services in terms of a contract entered into with a licensee to which payment has already been effected for the services.

(2)	The rebate is limited to the days of service lost pro-rated against the end-user's subscription.

(3)	A licensee that provides a mobile service must offer a reconnect service to an end-user on a per minute tariff plan for dropped calls.

(4)	The service must be provided at no additional cost to an end-user.

Electronic Communications Act, 2005 (Act No. 36 of 2005)