Electronic Communications Act, 2005 (Act No. 36 of 2005)RegulationsEnd-User and Subscriber Service Charter Regulations, 201618. Contravention and penalties |
| (1) | A licensee who is found to be non-compliant with these regulations will be subject to: |
| (a) | a fine; |
| (b) | a non-monetary penalty; or |
| (c) | a fine and a non-monetary penalty. |
Monetary penalties
| (2) | A licensee that contravenes any part of these regulations, is liable to a fine not exceeding R5 000 000 (five million rand). |
Non-Monetary penalties
| (3) | The non-monetary penalty may include the publication of non-compliance on the licensee and the Authority's websites as well as awareness campaigns in national newspapers, radio and/or television and additional platforms as determined by the Authority. |