Electronic Communications Act, 2005 (Act No. 36 of 2005)RegulationsEnd-User and Subscriber Service Charter Regulations, 20165. Promotions |
| (1) | A licensee must lodge its promotional tariffs and the duration of the application of the promotional tariffs with the Authority no less than seven (7) days prior to its launch, or any periods of extension. |
| (2) | A licensee must provide an end-user with all relevant information in clear and simple language, across all platforms used to communicate the promotion. The information to be provided must including the following: |
| (a) | terms and conditions of the promotion, including eligibility and fair usage policies; |
| (b) | duration of the promotion; |
| (c) | obligations of the end-user at the expiry of the promotion; and |
| (d) | all applicable fees associated with the promotion. |
| (3) | A licensee must include in its compliance report details of all promotions during a reporting period, including the following: |
| (a) | the number of end-users that participated in the promotion during that period; |
| (b) | duration of the promotion; and |
| (c) | the number of times that the promotion has been extended and the duration of the extensions. |
| (4) | Reports in terms of subregulation (3) must be submitted to the Authority in February and in August of every year. |