Electronic Communications Act, 2005 (Act No. 36 of 2005)RegulationsEnd-User and Subscriber Service Charter Regulations, 20168A. Voice and SMS services |
| (1) | A licence must send usage depletion notifications via SMS, push notification or any other applicable means when usage reaches 50%, 80% and 100% depletion of voice and/or SMS bundles. End-users must be provided with an option to opt-out of voice and SMS usage notifications. |
[Regulation 8A(1) substituted by regulation 3.1 of the End-User and Subscriber Service Charter Amendment Regulations, 2019 (Notice No. R. 128, GG 42225, dated 12 February 2019)]
| (2) | A Licensee must provide end-users who are on post-paid plans with an option to buy additional voice services or SMS services at any time. |
| (3) | Where an end-user who is on a post-paid or hybrid tariff plan and whose voice and SMS services are depleted does not buy additional voice services or SMS services, a licensee must provide such end-user with an option not to access the relevant depleted services and allow such end-user access to emergency services, customer care services, and incoming voice calls, incoming SMSs and any other free services. |