Regulations > End-User and Subscriber Service Charter Regulations, 2016

(1)	A Licensee must conduct educational awareness campaigns aimed at:

(a)	educating end-users on the use of smart phones;

(b)	educating end-users on how to use data;

(c)	educating end-users on a broad range of products and services offered; and

(d)	Educating end-users on cybersecurity and on the protection of personal information.

[Regulation 8C(1)(d) inserted by regulation 3(3.1) of the End-User and Subscriber Service Charter Fourth Amendment Regulations 2023, Notice No. 3207, GG48318, dated 28 March 2023]

(2)	A Licensee must conduct at least four (4) educational awareness campaigns per annum.

(3)

The Authority may, from time to time, in writing, order or direct Licensees to issue consumer advisories on specific issues which the Authority may deem relevant and necessary for the protection of end-users. Such directives may include, but are not limited to: fraudulent SIM swaps, fraudulent number porting, billing, or any other issues which affect consumers, and which require immediate dissemination.

[Regulation 8C(3) inserted by regulation 3(3.2) of the End-User and Subscriber Service Charter Fourth Amendment Regulations 2023, Notice No. 3207, GG48318, dated 28 March 2023]

Electronic Communications Act, 2005 (Act No. 36 of 2005)

Regulations

End-User and Subscriber Service Charter Regulations, 2016

8C. Consumer education and awareness

[Regulation 8C(1)(d) inserted by regulation 3(3.1) of the End-User and Subscriber Service Charter Fourth Amendment Regulations 2023, Notice No. 3207, GG48318, dated 28 March 2023]

[Regulation 8C(3) inserted by regulation 3(3.2) of the End-User and Subscriber Service Charter Fourth Amendment Regulations 2023, Notice No. 3207, GG48318, dated 28 March 2023]

[Regulation 8C inserted by regulation 6 of the End-User and Subscriber Service Charter Amendment Regulations, 2018 (Notice 233 of 2018)]