Members of the Panel must represent a consumer segment or work in an environment that provides the member with relevant Electronic Communications, Broadcasting or Postal Services consumer insight which will enhance the Authority's consumer protection mandate.
The Panel's functions include the following:
| 4.1. | advising the Authority in a report submitted annually on consumer issues resulting from Electronic Communications, Broadcasting and Postal Services usage, which includes: |
| (a) | critical concerns of consumers; |
| (b) | consumer protection research to be conducted by the Authority; and |
| (c) | proposed annual priorities for the Authority. |
| 4.2. | providing a consumer perspective through commentary on relevant regulations and regulatory projects when published for public comment; |
| 4.3. | liaising with consumers on an annual basis to understand their perspectives on issues impacting the sector; |
| 4.4. | promote the interest of consumers, with particular emphasis on persons with disabilities, senior citizens and people living in underserviced areas when commentary is submitted or in the annual report; |
| 4.5. | preparing an annual plan and budget for the Panel for approval by the Authority; and |
| 4.6. | reporting quarterly and annually to the ICASA Council through the Panel's Chairperson on activities and findings for the year or as required. |
