Electronic Communications Act, 2005 (Act No. 36 of 2005)RegulationsNumbering Plan Amendment Regulations, 20206A. |
| (1) | Churn rate must be calculated by taking the quantity of numbers that have not initiated a revenue generating activity from the services of a licensee for sixty (60) consecutive calendar days and divide this quantity by the quantity of active numbers at the beginning of the defined timeframe. |
| (2) | Churned mobile numbers must be quarantined for a period one (1) month before being placed into the pool of available numbers. |
| (2A) | Licensees must, on request and at a cost, provide a list of numbers that have been placed into quarantine as per sub regulation (2). |
| (3) | Upon thirty (30) consecutive calendar days in which a subscriber has not initiated a revenue generating activity, a licensee must notify the subscriber of the intended withdrawal. The subscriber must be afforded a grace period of thirty (30) consecutive calendar days to object to the withdrawal notice by means of a revenue generating activity. |
| (3A) | In the event a subscriber anticipates that their assigned mobile number may be inactive for more than sixty (60) consecutive calendar days, licensees must provide an option, at a cost, for the subscriber to apply for an exemption from sub regulation (3) and retain use of the mobile number. |
| (3B) | The option for an exemption and retention of a mobile number, as per sub regulation (3A) must be valid for 183 consecutive days, from its date of activation. |
| (3C) | Sub regulation (3) does not apply to subscribers on a postpaid service plan. |
| (4) | Should a subscriber object to the withdrawal as per sub regulation (3), the licensee must abandon the withdrawal and subsequent deactivation of the number\s. |
[Regulation 6A substituted by section 2 of the Numbering Plan Fourth Amendment Regulations, 2023, Notice No. 2039, GG49329, dated 21 September 2023: effective 21 September 2023]