Electronic Communications Act, 2005 (Act No. 36 of 2005)RegulationsRegulations Regarding Standard Terms and Conditions for Individual Licences under Chapter 3Schedule 2 : Standard Terms and Conditions for Individual Electronic Communications Network Service 201010. Metering and Billing arrangements |
| 1) | A Licensee shall install and operate metering and billing systems which accurately record the extent of the service(s) provided to any end-user. |
| 2) | A Licensee must provide an accurate invoice with a detailed statement of services rendered to any end-user at no charge. |
| 3) | The invoice must include information for the entire period covered by such invoice as follows: |
| a) | details of services rendered to the end-user; |
| b) | breakdown of charges associated with services, and |
| c) | such other relevant information associated with the end-user's account. |
| 4) | Upon request by an end-user, the Licensee must provide an itemised bill, which contains a sufficient level of detail to allow verification of charges incurred in using the services provided by the licensee. |
| a) | Each detailed itemised bill shall contain at least the following information in relation to each individual transaction (voice or data call) charge incurred by the subscriber during the relevant billing period: |
| i) | destination, |
| ii) | dialled number, |
| iii) | date, |
| iv) | time, |
| v) | duration, and |
| vi) | charge for each individual transaction, |
| b) | The detailed itemised bill must be provided: |
| i) | via post or in an electronic format; and |
| ii) | at such a price that takes into account the difference in the mode of delivery. |