Electronic Communications Act, 2005 (Act No. 36 of 2005)RegulationsAmendment Standard Terms and Conditions for Class Licences, 2021Schedule 2 : Class Electronic Communications Network Services11. Metering and Billing Arrangements |
| (1) | A Licensee must install and operate metering and billing systems which accurately record the extent of the service(s) provided to any enduser. |
| (2) | A Licensee must provide an accurate invoice with a detailed statement of services rendered to any end-user at no charge, except where the end-user obtains services exclusively on a prepaid basis and the prices and terms of such prepaid service have been disclosed at the time of purchase. |
| (3) | The invoice must include information for the entire period covered by such invoice as follows: |
| (a) | details of services rendered to the end-use; and |
| (b) | breakdown of charges associated with such services. |
| (4) | Upon request by an end-user, the Licensee must provide an itemised bill, which contains a sufficient level of detail to allow verification of charges incurred in using the services provided by the Licensee. |
| (5) | The detailed itemised bill must be provided: |
| (a) | via post or in an electronic format; and |
| (b) | at such a price that takes into account the difference in the mode of delivery. |
[Regulation 11 substituted by section 6 of Schedule 2 of Notice No. 131, GG44328, dated 25 March 2021]