| (1) | A Licensee must install and operate metering and billing systems which accurately record the extent of the service(s) provided to any end-user. |
| (2) | A Licensee must provide an accurate invoice with a detailed statement of services rendered to any end-user at no charge, except where the end-user obtains services exclusively on a prepaid basis and the prices and terms of such prepaid service have been disclosed at the time of purchase. |
| (3) | The invoice must include information for the entire period covered by such invoice as follows: |
| (a) | details of services rendered to the end-user; and |
| (b) | breakdown of charges associated with such services. |
| (4) | Upon request by an end-user, the Licensee must provide an itemised bill, which contains a sufficient level of detail to allow verification of charges incurred in using the services provided by the licensee. |
| (a) | Each detailed itemised bill shall contain at least the following information in relation to each individual transaction (voice or data call) charge incurred by the subscriber during the relevant billing period: |
| (vi) | charge for each individual transaction. |
| (b) | The detailed itemised bill must be provided: |
(i)via post or in an electronic format; and
| (ii) | at such a price that takes into account the difference in the mode of delivery. |
