Films and Publications Act, 1996 (Act No. 65 of 1996)ProceduresFilm and Publication Board Complaints Handling ProceduresChapter 3 : Lodging Complaints7. Information required when lodging a complaint |
| (a) | indicate whether the complaint is lodged personally or on behalf of another person, group or class of persons, association, organisation or organ of state and, if so, provide particulars; |
| (b) | provide the following personal information – |
| (i) | full names of the complainant; |
| (ii) | the physical and postal address of the complainant; |
| (iii) | the telephone number of the complainant and their e-mail address, if available; and |
| (iv) | a copy of their identity document, birth certificate or passport, if available, and if the complainant is not a natural person, any document showing the registration number and/or official stamp of the juristic person, if available; |
| (c) | provide the following information regarding the alleged contravention of the Act – |
| (i) | the date and place of occurrence of the alleged contravention; |
| (ii) | the nature of the contravention alleged; |
| (iii) | particulars of any person, group or class of persons, association, organisation or organ of state who or which is allegedly in contravention, if known; |
| (iv) | the names and addresses of any person who may provide information relevant to the complaint; |
| (v) | information regarding other mechanisms which the complainant has employed in an attempt to resolve the complaint, if any; |
| (vi) | particulars of any person who has been involved in an attempt to resolve the complaint, if any; |
| (vii) | any other relevant information or supporting documents that can be used during the investigation; and |
| (viii) | the way in which the alleged contravention should, in the opinion of the complainant, be resolved or the nature of the relief sought. |