Proceedings of the Office of the Ombud for Financial Services Providers Amendment Rules, 2004 |
[Heading substituted by section 6 of Board Notice 100, GG26844, dated 29 September 2004]
1. Definitions and application
3. Category of persons qualifying as complainants
4. Type of complaint justiciable by Ombud
5. Rights of complainants in connection with complaints
6. Rights and duties of respondent
7. Summary dismissal of complaints
9. Case fees, costs and interest
10. Liaison between Ombud and Registrar
11. Administrative and procedural matters