Part 1 : Ombud for financial services providers
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20. Office of Ombud for Financial Services Providers

20A. Ombud scheme

21. Appointment of Ombud and deputy ombuds

22. Funding of Office

23. Accountability

24. General administrative powers of Ombud

25. Disestablishment and liquidation of Office

26. Powers of Board

27. Receipt of complaints, prescription, jurisdiction and investigation

28. Determinations by Ombud

29. Record-keeping

30. Report of Ombud

31. Penalties

32. [Repealed] Promotion of client education by registrar