| (a) | recognise, in accordance with this Chapter, industry ombud schemes; |
| (b) | promote co-operation between, and co-ordination of, the activities of ombuds; |
| (c) | strive to protect the independence and impartiality of ombuds; |
| (d) | promote public awareness of ombuds and ombud schemes and the services they provide; |
| (f) | publicise ombud schemes, including publicising the kinds of complaints that different ombud schemes deal with; |
| (g) | resolve, in accordance with this Act, overlaps of the jurisdictional coverage of different ombud schemes; |
| (h) | monitor the performance of ombud schemes, including the extent to which they comply with the requirements of this Chapter and specific financial sector laws; and |
| (2) | The Ombud Council must also perform any other function conferred on it in terms of any other provision of this Act or other applicable legislation. |
| (3) | The Ombud Council may do anything else reasonably necessary to achieve its objective. |
| (4) | The Ombud Council must perform its functions without fear, favour or prejudice. |
[Section 177 to take effect on 1 April 2020, per Notice No. 1130 of 2019, GG 42677, dated 30 August 2019]
