Gas Act, 2001 (Act No. 48 of 2001)RulesGas Act Rules, 2021Chapter 4 : Complaints, Investigations, Inspections and Inquiries17. Form and manner of submitting a complaint |
| (1) | Complaints in terms of section 31(1) of the Act must be lodged with the Energy Regulator within the period of validity of the licence concerned. |
| (2) | Complaints contemplated in sub-rule (1) above must comply with section 31(3) of the Act and must be lodged with the Energy Regulator— |
| (a) | in writing by completing the form in Annexure H; OR |
| (b) | telephonically by calling the number: +27 12 401 4600. |
| (3) | Written complaints must be delivered by hand or sent by registered post or electronically to the addresses or sent by fax to the number stated in Rule 2. |
| (4) | Where a complaint is lodged telephonically, the complainant will be required to sign an affidavit confirming details of the complaint. |
| (5) | The affidavit referred to in sub-rule (4) must be delivered to any of the addresses or fax number stated in Rule 2 within 14 days of telephonically lodging the complaint. |
| (6) | A complainant may request the confidential treatment of information submitted to the Energy Regulator as part of its complaint, in which case the full written complaint must be submitted together with— |
| (a) | the request for confidential treatment of information in the form specified in Annexure A in accordance with Rule 4 of these Rules; and |
| (b) | the intended non-confidential version of the written complaint. |
| (7) | The provisions of Rule 7(3), (4), (5), (7) and (8) apply to all complaints lodged under this Rule 17 with changes required by context. |
| (8) | The Energy Regulator must conduct an investigation into any such complaint so lodged in line with Rule 19 of these Rules. |