Gas Act, 2001 (Act No. 48 of 2001)

Notices

Gas Act Rules, 2009

Chapter 4 : Complaints, Investigations and Inspections

17. Form and manner of submitting a complaint

Purchase cart Previous page Return to chapter overview Next page

 

(1)Complaints in terms of section 31(1) of the Act must be lodged with the Energy Regulator within the period of validity of the licence.

 

(2)Complaints contemplated in subrule (1) above must comply with section 31(3) of the Act and must be lodged with the Energy Regulator —
(a)in writing by completing the form in Annexure H;

OR

(b)telephonically by calling the number: +27 12401 4600.

 

(3)Written complaints must be delivered by hand or sent by registered post to the address stated in rule 2 and may also be sent electronically to the address stated in rule 2.

 

(4)Where a complaint is lodged telephonically, the complainant will be required to sign an affidavit confirming details of the complaint.

 

(5)A complainant may, in accordance with rule 4, request the confidential treatment of information submitted to the Energy Regulator as part of its complaint.