Gas Act, 2001 (Act No. 48 of 2001)NoticesGas Act Rules, 2009Chapter 4 : Complaints, Investigations and Inspections17. Form and manner of submitting a complaint |
| (1) | Complaints in terms of section 31(1) of the Act must be lodged with the Energy Regulator within the period of validity of the licence. |
| (2) | Complaints contemplated in subrule (1) above must comply with section 31(3) of the Act and must be lodged with the Energy Regulator — |
| (a) | in writing by completing the form in Annexure H; |
OR
| (b) | telephonically by calling the number: +27 12401 4600. |
| (3) | Written complaints must be delivered by hand or sent by registered post to the address stated in rule 2 and may also be sent electronically to the address stated in rule 2. |
| (4) | Where a complaint is lodged telephonically, the complainant will be required to sign an affidavit confirming details of the complaint. |
| (5) | A complainant may, in accordance with rule 4, request the confidential treatment of information submitted to the Energy Regulator as part of its complaint. |