Higher Education Act, 1997 (Act No. 101 of 1997)

Regulations

Regulations for the Registration of Private Higher Education Institutions, 2016

Chapter 6 : Responsibility of an Institution

26A. Student complaints and grievances
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(1) Student complaints and grievances shall be lodged and processed in accordance with the complaint and grievance procedure of an institution.

 

(2) If an institution is unable to satisfactorily resolve a complaint, the registrar may, at his or her own discretion and depending on the nature of the complaint, assist the parties to resolve the complaint or refer the matter to the consumer protector, CHE, SAPS or any other organisation for further advice and resolution.

 

(3) All institutions are to keep accurate records of all complaints lodged which can be produced upon request by the Department of Higher Education and Training.