Military Ombud Act, 2012 (Act No. 4 of 2012)RegulationsMilitary Ombud Complaints Regulations 20153. Procedure for lodging complaints |
| (1) | A complainant must lodge a complaint with the Office in writing on a form substantially similar to Form 1, attached hereto as Annexure "A". |
| (2) | The complainant must ensure that the following information is contained in Form 1: |
| (a) | name, personal particulars, including contact details, gender, race and province where the complaint originated; |
| (b) | if a representative lodges the complaint on behalf of a member, proof of authorisation from the member to represent him or her; |
| (c) | the Service or structural component of the Defence Force, as contemplated in section 12(1) and (2) of the Defence Act, from which the complaint originates; |
| (d) | the nature of the complaint in question; |
| (e) | the grounds on which the complainant believes that an investigation is necessary; and |
| (f) | any other information relevant to the complaint. |
| (3) | The complainant must sign the form and attach all relevant supporting documentation. |
| (4) | The complainant may submit the complaint contemplated in subregulation (1) to the Office by— |
| (a) | electronic mail in PDF format; |
| (b) | facsimile; |
| (c) | hand delivery to the address and contact details provided by the Office; or |
| (d) | by such other means as the Ombud may, from time to time allow, with a view to making the Office accessible to all persons. |