National Credit Act, 2005 (Act No. 34 of 2005)

Chapter 5 : Consumer Credit Agreements

Part D : Statements of account

111. Disputed entries in accounts

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(1)A consumer may dispute all or part of any particular credit or debit entered under a credit agreement, by delivering a written notice to the credit provider.

 

(2)A credit provider who receives a notice of dispute in terms of subsection (1)—
(a)must give the consumer a written notice either—
(i)explaining the entry in reasonable detail; or
(ii)confirming that the statement was in error either in whole or in part, and setting out the revised entry; and
(b)must not begin enforcement proceedings on the basis of a default arising from the disputed entry—
(i)until the credit provider has complied with paragraph (a); or
(ii)at any time that the matter is under alternative dispute resolution procedures, or before the Tribunal in terms of section 115.