National Credit Act, 2005 (Act No. 34 of 2005)RegulationsNational Credit Regulations, 2006Chapter 6 : Dispute Resolution50. Initiating a complaint to the National Credit Regulator |
| (1) | A consumer may lodge a complaint against a credit provider by: |
| (a) | submitting a completed Form 29 to the National Credit Regulator by fax, mail or e-mail; or |
| (b) | contacting the National Credit Regulator telephonically. |
| (2) | Telephonic and e-mail originated complaints may be lodged only by the complainant, not by another person on behalf of the complainant. |
| (3) | If a person completes and submits Form 29 on behalf of complainant, the complaint must be accompanied by a written consent signed by the complainant. |
| (4) | A third party may act on behalf of a complainant only if the complainant has consented in writing. |
| (5) | A consent contemplated in sub-regulation (4) must contain the following: |
| (a) | name of the third party; |
| (b) | name of the credit provider, |
| (c) | Full name and signature of the complainant |
| (d) | date of signing of the agreement to which the complaint relates; and |
| (e) | details of the complaint. |