National Health Act, 2003 (Act No. 61 of 2003)RegulationsProcedural Regulations Pertaining to the Functioning of the Office of Health Standards Compliance and Handling of Complaints by the OmbudChapter 7 : Complaints Handling and Investigation40. Referral from other entities and the public |
If the Ombud becomes aware of a particular matter, other than through a formal complaint, by way of a referral from—
| (a) | a health establishment; |
| (b) | other statutory authority or any other appropriate or suitable body or entity, including the Office; or |
| (c) | in any other manner and decides to deal with the matter; the Ombud may, with the relevant person's consent, deal with the matter as if it were a complaint and the person were the complainant. |