National Health Act, 2003 (Act No. 61 of 2003)RegulationsNorms and Standards Regulations Applicable to Different Categories of Health Establishments, 2017User Rights5. Access to care |
| (1) | The health establishment must ensure that users are attended to in a manner which is consistent with the nature and severity of their health condition. |
| (2) | For the purposes of sub-regulation (1), a health establishment must— |
| (a) | implement a system of triage; |
| (b) | ensure access to emergency medical transport for users requiring urgent transfer to another health establishment, and that they are accompanied by a health care provider; and |
| (c) | adhere to clinical guidelines on stabilizing users presenting in an emergency before referring them to another health establishment. |
| (3) | The health establishment must maintain a system of referral as established by the responsible authority. |
| (4) | For the purposes of sub-regulation (3), a health establishment must— |
| (a) | ensure that users are provided with information relating to their referral to another health establishment; and |
| (b) | ensure that a copy of the referral document is kept in the user's health record. |