National Land Transport Act, 2009 (Act No. 5 of 2009)

Chapter 6 : Regulation of Road-Based Public Transport

Part 2 : General provisions

66A. Electronic hailing services

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(1) In the case of electronic hailing services—
(a) vehicles are hailed or pre-booked electronically using an e-hailing or technology-enabled application; and
(b) the regulatory entity granting an operating licence for such service may specify the area for picking up of passengers, subject to section 57(5).

 

(2) The vehicle may not operate an e-hailing service where the application for the vehicle is not working properly.

 

(3) The e-hailing or technology-enabled application must—
(a) have the facility to estimate fares and distances, taking into account distance and time, and must communicate the estimate to passengers in advance electronically;
(b) communicate the final fare to the passenger or passengers at the conclusion of the trip electronically, and
(c) provide the prescribed details of the driver of the vehicle to the passenger or passengers electronically.

 

(4)

(a) The Minister or the MEC may make regulations prescribing—
(i) measures to ensure accurate readings of the e-hailing or technology-enabled application;
(ii) information regarding the driver and the vehicle that must be communicated to passengers;
(iii) other information that the e-hailing or technology-enabled application must provide to passengers; and
(iv) any other matter affecting the standard or quality of operation of e-hailing services.
(b) The Minister must make regulations prescribing special markings or other requirements for vehicles used for e-hailing services.

 

(5) The operating licence may authorise the use of more than one service or type of service as contemplated in section 50(2): Provided that the operator and the vehicle comply with the requirements of this Act relating to such services.

 

(6) Where a person conducts a business providing an e-hailing software application, that person—
(a) may not permit an operator to use that application for a vehicle for which the operator does not hold a valid operating licence or permit for the vehicle, or whose operating licence or permit has lapsed or been cancelled; and
(b) must disconnect the e-hailing application forthwith and keep it disconnected until a valid operating licence has been obtained for the vehicle.

 

(7) A person who fails to comply with subsection (6) commits an offence.

 

[Section 66A inserted by section 40 of the National Land Transport Amendment Act, 2023 (Act No. 23 of 2023), Notice No. 4959, GG50800, dated 11 June 2024 - effective 12 September 2025 per Commencement Proclamation 289, GG53335, dated 12 September 2025]