National Land Transport Act, 2009 (Act No. 5 of 2009)

Regulations

National Land Transport Regulations, 2009

Chapter 5 : Accreditation of tourist transport operators and related matters

39. Call centre
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(1)The NPTR must establish a call centre where complaints against operators or their drivers, suggestions or other input from interested persons can be received.

 

(2)Where a complaint against an operator is received, the NPTR must where appropriate forthwith dispatch one or more inspectors to investigate within 48 hours, and take appropriate action to follow up the matter.

 

(3)Authorised officers investigating accident scenes who become aware of possible offences having been committed by accredited operators or their drivers, must notify the NPTR in writing or by e-mail within 48 hours.