| (1) | The offices of the Regulator are open to the public every Monday to Friday, excluding public holidays, from 09h00 to 16h30. |
| (2) | Any document which is required to be served on, lodged or filed with the Regulator may be— |
| (a) | delivered by hand to The Ports Regulator, 11th Floor, The Marine, 22 Dorothy Nyembe Street, Durban, Republic of south Africa; or |
| (b) | transmitted by telefax on 27 313657857; |
| (c) | mailed by registered post to The Ports Regulator, Private Bag X54322, Durban, 4000; or |
| (d) | submitted electronically by way of the website of the Regulator at www.portsregulator.org.za or emailed to [email protected]. |
| (3) | Any document which is required by these directives to be served on the Authority shall be— |
| (a) | delivered by hand to The Authority, Carlton Centre, 150 Commissioner Street Johannesburg, Republic of South Africa, marked for the attention of : ''The Transnet Group Chief Executive"; |
| (b) | transmitted by telefax on 27 11 308 2312; |
| (c) | mailed by registered post to the authority Private Bag 72501, Parkview, Johannesburg, 2122; or |
| (d) | delivered by hand to the Harbour Master at the relevant port closest to the physical address of the appellant or complainant. |
| (4) | Any document which is required by these directives to be served on any complainant or appellant shall be delivered by hand or transmitted by telefax at the address or telefax number indicated on the official complaint form or appeal form. |
| (5) | If a document is delivered outside of the office hours of the Regulator, that document will be deemed to have been delivered at 09h30 on the next business day. |
| (6) | A document that is delivered by telefax must include a cover page setting out— |
| (a) | the name, address, and telephone number of the sender; |
| (b) | the name of the person to whom it is addressed, and the name of that person's representative if it is being sent to the representative of a person; |
| (c) | the date and time of the transmission; |
| (d) | the total number of pages sent, including the cover page; and |
| (e) | the name and telephone number of the person to contact if the transmission appears to be incomplete or otherwise unsuccessful. |
(7) If any document delivered in terms of this directive 18 is an originating complaint or Notice of Appeal, it shall be accompanied by the fee prescribed therefore in Schedule A hereto or proof of payment thereof, failing which the Regulator shall not consider same.
