Pharmacy Act, 1974 (Act No. 53 of 1974)

DOMAIN 5: PROFESSIONAL AND PERSONAL PRACTICE

Behavioural Statements

Compentencies

Item No.

Entry Level into Practice

Intermediate Practice

Advanced Practice

5.1

Patient-centred care

5.1.1

5.1.1.1

Assist patients to make informed healthcare decisions.

5.1.1.2

Educate and empower patients to manage their own health and medicine use.

5.1.1.3

Act as a patient advocate to ensure that patient care is optimised.

5.1.2

5.1.2.1

Ensure patient safety and quality of care are at the centre of the pharmacy practice.

5.1.2.2

Monitor pharmacy practice to ensure patient safety and quality of care.

5.1.2.3

Put systems in place, including patient experience feedback, to ensure patient safety and quality of care are at the centre of the pharmacy practice.

5.1.3

5.1.3.1

Uphold the patients’ rights.

5.1.3.2

Monitor that patients’ rights are upheld.

5.1.3.3

Champion patients’ rights through the implementation of the Patients’ Rights Charter.

5.2

Professional practice

5.2.1

5.2.1.1

Practise in a manner that upholds professionalism.

5.2.1.2

Monitor that pharmacy personnel practise in a manner that upholds professionalism.

5.2.1.3

Develop strategies to ensure that pharmacy personnel practise in a manner that upholds professionalism.

5.2.2

5.2.2.1

Treat all with sensitivity, empathy, respect and dignity.

5.2.2.2

Monitor that patients are treated with sensitivity, empathy, respect and dignity.

5.2.2.3

Develop systems and processes to ensure that patients are treated with sensitivity, empathy, respect and dignity.

5.2.3

5.2.3.1

Take responsibility for own actions and patient care.

5.2.3.2

Encourage pharmacy personnel to take responsibility for their own actions and patient care.

5.2.3.3

Teach pharmacy personnel to take responsibility for their own actions and patient care.

5.2.4

5.2.4.1

Maintain a consistently high standard of work.

5.2.4.2

Ensure that pharmacy personnel consistently achieve a high standard of work.

5.2.4.3

Put systems in place to ensure that pharmacy personnel consistently achieve a high standard of work.

5.2.5

5.2.5.1

Contribute effectively in a multidisciplinary team.

5.2.5.2

Contribute effectively in a multidisciplinary team.

5.2.5.3

Lead and participate effectively in a multidisciplinary team.

5.2.6

5.2.6.1

Maintain appropriate boundaries with patients, staff and other healthcare professionals according to established ethical and professional practice guidelines.

5.2.6.2

Mentor and coach pharmacy personnel on maintenance of appropriate boundaries with patients, staff and other healthcare professionals using established ethical and professional practice guidelines.

5.2.6.3

Develop ethical and professional practice guidelines to establish appropriate boundaries with patients, staff and other healthcare professionals.

5.2.7

5.2.7.1

Embrace technology and innovation that can improve patient care.

5.2.7.2

Encourage the use of technology and innovation to improve patient care.

5.2.7.3

Develop and establish policies and approaches that support the use of technology and innovation to improve patient care.

5.3

Ethical and legal practice

5.3.1

5.3.1.1

Apply the Pharmacy Act (No. 53 of 1974), the Medicines and Related Substances Act (No. 101 of 1965) and any other applicable legislation in daily practice.

5.3.1.2

Monitor compliance with the Pharmacy Act, the Medicines Act or any other applicable legislation in daily practice.

5.3.1.3

Develop and update protocols to ensure that practice is in line with current legislation.

5.3.2

5.3.2.1

Practise within the scope of practice of a pharmacist, recognising own limitations of personal competency and expertise.

5.3.2.2

Practise within the scope of practice of a pharmacist, recognising own limitations of personal competency and expertise.

5.3.2.3

Practise within the scope of practice of a pharmacist, recognising own limitations of personal competency and expertise.

5.3.3

5.3.3.1

Keep abreast of legislation and apply relevant amendments accordingly.

5.3.3.2

Keep abreast of legislation and apply relevant amendments accordingly.

5.3.3.3

Contribute to the development of new and amended pharmacy related legislation, and guidelines.

5.3.4

5.3.4.1

Comply with professional indemnity requirements.

5.3.4.2

Encourage compliance with professional indemnity requirements.

5.3.4.3

Ensure compliance with professional indemnity requirements.

5.3.5

5.3.5.1

Practise and adhere to the obligations of a pharmacist in terms of the principles of the statutory Code of Conduct for Pharmacists.

5.3.5.2

Apply the principles of ethics in managing ethical dilemmas in a structured manner.

5.3.5.3

Apply the principles of ethics in managing ethical dilemmas in a structured manner.

5.4

Continuing professional

development

5.4.1

5.4.1.1

Inculcate the principles of life-long learning into daily practice.

5.4.1.2

Inculcate the principles of life-long learning into daily practice.

5.4.1.3

Inculcate the principles of life-long learning into daily practice.

5.4.2

5.4.2.1

Take personal responsibility for engaging in CPD to achieve professional development goals, and document CPD activities appropriately.

5.4.2.2

Take personal responsibility for engaging in CPD to achieve professional development and document CPD activities appropriately.

5.4.2.3

Take personal responsibility for engaging in CPD to achieve professional development goals, and document CPD activities appropriately.

5.4.3

5.4.3.1

Critically reflect on personal practice and skills and identify and address learning needs.

5.4.3.2

Critically reflect on personal practice and skills and identify and address learning needs.

5.4.3.3

Critically reflect on personal practice and skills and identify and address learning needs.

5.5

Leadership

5.5.1

5.5.1.1

Build professional credibility and portray the profession in a positive light.

5.5.1.2

Apply assertiveness skills to inspire confidence as an accountable leader.

5.5.1.3

Lead by example.

5.5.2

5.5.2.1

Provide appropriate supervision and mentoring to pharmacy support personnel.

5.5.2.2

Provide appropriate supervision and mentoring to pharmacy support personnel and other pharmacists.

5.5.2.3

Contribute to the initiation, development and continuous improvement of pharmaceutical services.

5.6

Decision-making

5.6.1

5.6.1.1

Make considered and timely evidenced-based decisions incorporating consultation if required.

5.6.1.2

Demonstrate attention to detail and accuracy in decision-making.

5.6.1.3

Play a leading role in pharmaceutical decision-making.

5.7

Collaborative practice

5.7.1

5.7.1.1

Practice in a multi- disciplinary team with cognisance of the roles and services delivered by healthcare and other related professionals.

5.7.1.2

Practice in a multidisciplinary team with cognisance of the roles and services delivered by healthcare and other related professionals.

5.7.1.3

Advocate for the inclusion of pharmacists in all multidisciplinary healthcare teams.

5.8

Self-management

5.8.1

5.8.1.1

Work in an organised and efficient manner.

5.8.1.2

Work in an organised and efficient manner.

5.8.1.3

Develop systems and processes to ensure that work is carried out in an organised and efficient manner.

5.8.2

5.8.2.1

Ensure time and work processes are appropriately planned, prioritised and managed.

5.8.2.2

Modify behaviour and practice in response to feedback, experience and critical incidents.

5.8.2.3

Design behavioural and practice models in response to feedback, experience and critical incidents.

5.8.3

5.8.3.1

Take appropriate responsibility in the workplace.

5.8.3.2

Take responsibility and be accountable for pharmacy practice issues in the workplace.

5.8.3.3

Identify gaps and areas for personal improvement and ensure implementation.

5.8.4

5.8.4.1

Ensure punctuality and reliability.

5.8.4.2

Implement effective and efficient work methodology.

5.8.4.3

Develop time management strategies.

5.9

Communica-

tion

5.9.1

5.9.1.1

Use appropriate language and listening skills, and confirm understanding between patient and pharmacist.

5.9.1.2

Use appropriate language and listening skills, and confirm understanding between patient  pharmacist.

5.9.1.3

Determine the appropriate language and develop appropriate listening skills to use, and confirm understanding between patient and pharmacist.

5.9.2

5.9.2.1

Understand and demonstrate respect, sensitivity, empathy and cultural awareness.

5.9.2.2

Embody and promote the principles of respect, sensitivity, empathy and cultural awareness.

5.9.2.3

Educate pharmacy personnel on the principles of respect, sensitivity, empathy and cultural awareness.

5.9.3

5.9.3.1

Convey accurate and relevant information.

5.9.3.2

Demonstrate the principles of accurate, concise and relevant information.

5.9.3.3

Educate pharmacy personnel on the principles of accurate, concise and relevant information.

5.9.4

5.9.4.1

Apply problem solving and conflict management skills.

5.9.4.2

Apply advanced problem solving and conflict management skills.

5.9.4.3

Educate pharmacy personnel on problem solving and conflict management skills.

5.9.5

5.9.5.1

Build trust relationships to ensure effective communication with patients, healthcare professionals and relevant staff.

5.9.5.2

Advance trust relationships to ensure effective communication with patients, healthcare professionals and relevant staff.

5.9.5.3

Educate pharmacy personnel on the importance of trust relationships to ensure effective communication with patients, healthcare professionals and relevant staff.