Postal Services Act, 1998 (Act No. 124 of 1998)

In these Regulations any word or expression to which a meaning has been assigned in the Postal Services Act (No.124 of 1998) as amended has the meaning so assigned and, unless the context otherwise requires, the following terms will have the following meanings:

"Complaint"

means a dissatisfaction lodged by a customer in accordance with the licensee's complaints procedure set out in the licensee's customer care standards, expressing the customer's dissatisfaction about the standard of service rendered by the licensee to the extent that the dissatisfaction relates to an issue dealt with in these regulations.

"ICASA Act"

means the Independent Communications Authority of South Africa Act (No. 13 of 2000) as amended.

"Postal Services Act"

means the Postal Services Act (No. 124 of 1998) as amended.