| 10.1 | The requester may lodge an internal appeal with the IRBA Information officer, where any of the following decisions were taken by the Deputy Information Officer: |
| 10.1.1 | A decision not to grant access to a record; |
| 10.1.2 | A decision to extend the time period to deal with the request; |
| 10.1.4 | The refusal to grant the requester any part of the record sought; and/or |
| 10.1.5 | The refusal to grant the requested access to the record in the requested format. |
| 10.2 | The following procedures will apply to appeals: |
| 10.2.1 | The requester must complete the relevant appeal Form C, attached hereto under Part C, within 60 days of receipt of the decision sought to be appealed. |
| 10.2.2 | After completing the form, the requester must send it to the Information Officer. |
| 10.2.3 | The requester may request to be informed of the outcome of the appeal in any manner other than a written reply, for example, telephonically. |
| 10.2.4 | The person appealing must supply their contact details. |
| 10.2.5 | The Information Officer will respond to the appeal within 10 working days; and |
if the appeal failed, reasons will be provided in terms of the Act.
| 10.3 | In the event that an internal appeal fails, or the decision set out in 10.1 was taken by the Information Officer, the requester retains the right to approach a court of competent jurisdictions for: |
| 10.3.1 | An order reviewing and setting aside the decision of the IRBA; or |
| 10.3.2 | In the case of non-compliance by the IRBA, an order compelling the IRBA to comply with the relevant provisions of the Act. |
