Protection of Personal Information Act, 2013 (Act No. 4 of 2013)Codes of ConductGuidelines to Develop Codes of ConductPart 4 - Complaints Handling29. Responsibilities of the Independent Adjudicator |
| 29.1 | The adjudicator when exercising his/her powers must have due regard to Section 44 of POPIA. |
| 29.2 | The adjudicator must utilise a process that is impartial, accessible, flexible, and efficient and must also observe the principles of natural justice and procedural fairness. |
| 29.3 | The adjudicator must prepare and submit a report, in a form satisfactory to the Regulator, within five (5) months of the end of a financial year of the Regulator on the operation of a code during that financial year. The financial year end of the Regulator is the 31st of March of each year. |
| 29.4 | The annual report must specify the number and nature of complaints made to an adjudicator under a code during the relevant financial year. |
| 29.5 | The adjudicator’s determination continues to have effect unless and until the Regulator makes a determination under Chapter 10 of POPIA relating to the complaint or unless the Regulator determines otherwise. |