[Rule 22 re-numbered by section 16 of Notice No. 1047, GG43758, dated 2 October 2020]
| (1) | In accordance with section 181(3) of the Constitution, and for the purposes of dealing with a complaint, assistance by state institutions to ensure the independence, impartiality, dignity and effectiveness of the Public Protector, includes the following: |
| (a) | Allowing the Public Protector prompt and full access to a state institution or an official or employee of that state institution for purposes of obtaining information; |
| (b) | allowing the Public Protector prompt and full access to documents, records, data and material held by a state institution or an official or employee of that state institution; |
| (c) | responding in accordance with the timeframes, accurately and fully to the enquiries of the Public Protector in every complaint; |
[Rule 22(1)(c) substituted by section 17 of Notice No. 1047, GG43758, dated 2 October 2020]
| (d) | attending meetings requested by the Public Protector for purposes of an investigation, resolving any dispute, or rectifying any act or omission; |
| (e) | complying with a notice or directive issued by the Public Protector in terms of section 7(4) and (5) of the Act and co-operating with any examination by the Public Protector; |
| (f) | complying with constitutional responsibilities, particularly section 182(1)(c) of the Constitution, after the Public Protector has made findings and issued a report directing remedial action; and |
| (g) | respecting agreements reached through appropriate dispute resolving processes. |
