Public Protector Act, 1994 (Act No. 23 of 1994)

Rules

Amendment Rules relating to Investigations by the Public Protector and Matters Incidental thereto, 2020

Chapter 8 : Conducting of Proceedings before Public Protector

27. Circumstances under which Public Protector conducts proceedings
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[Rule 27 re-numbered by section 16 of Notice No. 1047, GG43758, dated 2 October 2020]

 

The Public Protector may decide to conduct proceedings under the circumstances he or she deems fit, including the following:

(a) When prior attempts at resolving a dispute are not feasible, or have failed and the Public Protector is of the opinion that such proceedings will enable him or her to conclude an investigation or obtain an appropriate resolution of the complaint;
(b) if the Public Protector deems it in the public interest to hold such proceedings; or
(c) if in the opinion of the Public Protector the complaint cannot be fairly decided only on the basis of documentary evidence or written statements submitted by the parties to a dispute or any other person having information relevant to the investigation or complaint.