The purpose of these Rules is to promote and enhance access to the Public Protector by all persons who are concerned over conduct in state affairs and to facilitate cooperation by organs of state and other relevant persons to enhance the efficiency and effectiveness of investigations by clarifying—
| (a) | procedures for the lodging of complaints in terms of section 6(1) of the Act with the Public Protector; |
| (b) | procedures for conducting investigations and resolving disputes or rectifying any act or omission in terms of section 6(4)(a) and (b) of the Act; |
| (c) | service standards applicable to the Public Protector in conducting investigations, resolving disputes or rectifying any act or omission; |
| (d) | time frames for the taking of actions provided for in these Rules; |
| (e) | time frames for persons and state institutions to respond to the findings of the Public Protector provided for in section 8(1) of the Act or a report referred to in section 8(2)(b) of the Act; and |
| (f) | the steps the Public Protector may take if a person or state institution fails to comply or adhere to stipulated time frames. |
