| (1) | When the complaints form, contained in Annexure A to these Rules, has been completed or where the complaint is contained in a letter or statement, the complaint must be addressed to the Public Protector at the contact details contained in Annexure B to these Rules. |
| (2) | A written complaint referred to in sub-rule (1) may be submitted to the Public Protector in the following manner: |
| (a) | By handing it in during office hours at any of the offices of the Public Protector or any office designated by the Public Protector, in which case the Public Protector shall give to the complainant proof of receipt of the complaint, in any manner the Public Protector deems fit; |
| (b) | by faxing it to a designated fax number contained in Annexure B to these Rules, in which case the complainant shall keep proof that the facsimile was successfully dispatched; and |
| (c) | by registered post, in which case the complainant shall keep proof that the complaint has been posted. |
| (3) | The Public Protector shall acknowledge receipt of the complaint within the timeframe specified in the Public Protector Service Standards but not later than seven days after receipt thereof, in any manner he or she deems fit. |
[Rule 6(3) substituted by section 7 of Notice No. 1047, GG43758, dated 2 October 2020]
