Public Service Act, 1994 (Act No. 103 of 1994)RegulationsPublic Service Regulations, 2016Chapter 3 : Planning, Organisational Arrangements and Service DeliveryPart 3 : Service delivery37. Service delivery charter |
| (1) | An executive authority shall publish on its website annually a service delivery charter which sets out the department's service standards that members of the public can expect and which will serve to explain how the department will meet each of the standards. |
| (2) | The service delivery charter referred to in subregulation (1) shall include— |
| (a) | the name, contact details, telephone numbers and addresses of the service delivery facility; |
| (b) | the type of facility and services offered at the service delivery facility; |
| (c) | the fee payable for the services offered; |
| (d) | the operating hours of the service delivery facility; and |
| (e) | a compliments, complaints and redress mechanism. |
| (3) | The service delivery facility contemplated in subregulation (2) shall include— |
| (a) | the head office, provincial, regional and local offices of a department; and |
| (b) | any service delivery point where public services are obtained. |